Terms & Conditions

Please read these terms carefully before using our services.

Last updated: March 2025

1. Introduction

These Terms & Conditions govern your use of the Clear Nest Clean website and our cleaning services. By using our website or booking a service, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

The legal entity responsible for this website is Kuber Pageni, located at Whitefield Forest Ryde, Isle of Wight, PO33 1QL, United Kingdom.

In these terms, “we”, “us”, and “our” refer to Clear Nest Clean (a trading name). “You” and “your” refer to the customer using our website or services.

2. Our Services

We provide domestic and small office cleaning services across selected areas of the United Kingdom. Our services include:

  • Regular cleaning
  • Deep cleaning
  • End of tenancy cleaning
  • After builders cleaning
  • Small office cleaning

Availability depends on your location and our scheduling capacity. We reserve the right to decline bookings where we are unable to provide adequate coverage.

3. Quotes and Pricing

  • All prices shown on our website are estimates and serve as a guide only.
  • Your final quote is confirmed after we assess your property details, including the size, condition, and any specific requirements.
  • Quotes are valid for 14 days from the date of issue unless otherwise stated.
  • We reserve the right to adjust pricing if the scope of work differs significantly from what was originally described at the time of quoting.

4. Bookings and Scheduling

  • Bookings are confirmed once you accept your quote and we confirm availability.
  • We will make reasonable efforts to arrive at the agreed time, but slight variations may occur due to travel or previous appointments.
  • If we need to reschedule your appointment, we will notify you as soon as possible and arrange an alternative time that suits you.

5. Cancellations

  • You may cancel or reschedule a booking with at least 24 hours’ notice at no charge.
  • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the quoted price.
  • If we need to cancel a booking on our end, we will notify you promptly and arrange an alternative date or provide a full refund.
  • For full details, please see our Refund & Cancellation Policy.

6. Access to Your Property

  • You are responsible for providing safe and reasonable access to your property at the agreed time.
  • If our cleaner is unable to access the property at the scheduled time and no prior notice was given, a cancellation fee may apply.
  • Please ensure that any pets are secured and that any valuable or fragile items are stored safely before the clean.
  • We are not responsible for items left in the cleaning area that may be accidentally moved or damaged during routine cleaning.

7. Customer Responsibilities

As a customer, you agree to:

  • Provide accurate information about your property when requesting a quote.
  • Ensure the property is safe for our cleaners to work in.
  • Inform us of any hazards, access issues, or special requirements before the clean.
  • Provide working utilities (water, electricity) as needed for cleaning.

8. Our Responsibilities

We commit to the following:

  • Provide cleaning services with reasonable care and skill.
  • Arrive at the agreed time or notify you of any changes as soon as reasonably possible.
  • Use appropriate cleaning products and equipment.
  • Treat your property with respect at all times.

9. Liability

  • We carry public liability insurance to cover damage or loss caused by our negligence during a cleaning appointment.
  • Our liability is limited to the cost of the cleaning service provided or the value of any item damaged, whichever is lower.
  • We are not liable for:
    • Pre-existing damage or defects
    • Fair wear and tear
    • Damage to items not disclosed as fragile or valuable prior to the clean
    • Loss of items not reported within 48 hours of the clean
  • We are not liable for any indirect, consequential, or incidental losses arising from the provision (or non-provision) of our services.

10. Complaints

  • If you are not satisfied with any aspect of our service, please contact us within 24 hours of the clean.
  • We will investigate your complaint and aim to resolve it within 5 working days.
  • Where appropriate, we may offer a partial re-clean or a partial refund.
  • For full details, please see our Complaints Policy.

11. Intellectual Property

All content on our website, including text, images, logos, and design, is owned by Clear Nest Clean or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

12. Website Use

  • Our website is provided for informational purposes and to facilitate bookings.
  • We make reasonable efforts to ensure the information on our website is accurate, but we do not guarantee that it is complete or error-free.
  • We reserve the right to modify or discontinue any part of the website at any time without prior notice.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as described therein.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised “last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

15. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these terms, please contact us: