Privacy Policy

How we collect, use, and protect your personal data.

Last updated: March 2025

1. Introduction

Clear Nest Clean (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (clearnestclean.com) and our cleaning services.

This website is operated by Kuber Pageni, located at Whitefield Forest Ryde, Isle of Wight, PO33 1QL, United Kingdom.

We are a data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • Business name: Clear Nest Clean (Trading Name)
  • Address: Whitefield Forest Ryde, Isle of Wight, PO33 1QL, United Kingdom
  • Email: kuberpageni@outlook.com

2. What Data We Collect

We may collect the following personal data:

  • Contact information: name, email address, phone number, postal address, and postcode
  • Property information: property type, number of bedrooms and bathrooms, and access details
  • Booking information: preferred dates, service type, and special instructions
  • Communication records: emails, messages, and call records related to your enquiry or booking
  • Website usage data: IP address, browser type, pages visited, and cookies (see our Cookie Policy)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide quotes
  • To arrange and deliver cleaning services
  • To manage bookings and service arrangements
  • To communicate with you about your service (confirmations, reminders, updates)
  • To improve our website and services
  • To comply with legal obligations

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contract: Processing necessary to fulfil our contract with you or to take steps at your request before entering into a contract
  • Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and communicating with you, provided these do not override your rights
  • Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g. marketing communications)
  • Legal obligation: Processing necessary to comply with a legal obligation

5. How We Share Your Data

We may share your personal data with:

  • Cleaning professionals assigned to your booking (name, address, access details, and service requirements only)
  • Service partners who assist in delivering our cleaning services
  • IT and hosting providers who support our website and systems
  • Professional advisers such as accountants or legal advisers where necessary

We do not sell your personal data to third parties. We only share data where necessary to deliver our services or comply with legal obligations.

6. Data Retention

We retain your personal data only for as long as necessary:

  • Enquiry data: Up to 12 months after your last interaction if no booking is made
  • Customer data: For the duration of our business relationship plus 6 years for legal and accounting purposes
  • Website analytics data: Up to 26 months (anonymised where possible)

After these periods, data is securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data where there is no compelling reason for continued processing
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request transfer of your data in a structured, commonly used format
  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at kuberpageni@outlook.com.

We will respond to your request within one month. There is no fee for making a request, unless the request is manifestly unfounded or excessive.

8. Cookies

We use cookies on our website. For full details, please see our Cookie Policy.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. These measures include secure data storage, encrypted communications, and access controls.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

11. Children’s Data

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

You may also contact us directly using the details above, and we will do our best to resolve your concern.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us: